Allianz activates flood assistance, says claims and interim payouts can move within five days

KUALA LUMPUR: Allianz General Insurance Company (Malaysia) Berhad says it has activated a set of flood assistance measures for customers affected by the recent floods and heavy rainfall in parts of the country, with the insurer also warning that more flooding is expected toward year-end.

The company says it is prioritising faster claims handling on the ground, including towing support, quicker site visits, and quicker settlement timelines for certain policies.

“We have our Road Rangers tow trucks on standby across the country and we have also deployed six units of Allianz-branded 4x4s and a team of Adjusters to flood-affected areas, including Kedah, AlliKelantan and Klang Valley. Our proactive approach is aimed at expediting claims processes and achieving fast settlements, therefore relieving the financial strain on our customers,” said Allianz General Chief Claims Officer, Damian Williams.

He added, “Our priority is to ensure that our policyholders receive the assistance they need as quickly as possible. We understand the challenges that come with natural disasters, especially floods, and our team is dedicated to providing efficient and compassionate service to help our customers recover and rebuild,”

For claims notification, Allianz General is asking policyholders to call 1-800-22-5542 to kick off the claims process.

On towing, the insurer says free towing is available for Motor Car Comprehensive, Motorcycle Comprehensive, and Motorcycle Plus Comprehensive policyholders, with customers instructed to contact Allianz Road Rangers via the same number, 1-800-22-5542.

For motor policyholders with valid Special Perils cover, Allianz General says the claims process has been streamlined, with customers only needing to provide policy details for identification to speed things up.

Allianz General also says it is fast-tracking settlements for a wider set of products, including individual policies such as Smart Home Cover and commercial policies like Fire and Allianz Business Shield. According to the company, settlements or interim payments will be processed within five days from Adjuster site attendance.

In addition, the insurer says it is waiving the reinstatement value clause and mortgagee clause for individual policyholders affected by the floods.

For commercial fire insurance policyholders, Allianz General says interim payment will be made within five days from Adjuster site attendance. If a claim cannot be settled within 28 days, it says another interim payment will be issued before the 30th day.

Allianz customer contact details:
Customer Contact Centre: 1 300 22 5542
Email: customer.service@allianz.com.my
Customer Service Centre: Allianz Arena, Ground Floor, Block 2A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur