Hap Seng Star Bukit Tinggi shines at Mercedes-Benz Malaysia Retail Partner Awards ceremony

KUALA LUMPUR: On March 5, Mercedes-Benz Malaysia hosted the Retail Partner of the Year 2023 Award ceremony at the esteemed Resorts World Awana in Genting Highlands. The prestigious awards ceremony served as a platform to acknowledge the hard work and dedication of the brand’s retail partners.

At the awards ceremony, there were a total of six awards up for grabs, each recognizing the retail partners' excellence in specific aspects of their operations. These include - Best in Customer Services, Best in Financial Services, Best in Business Excellence, Best in Sales, Best in Customer Satisfaction Index (CSI) 5 Star Rater, and the most coveted Retail Partner of The Year 2023. 

Among the strong competitors aiming for the top spot, Hap Seng Star Bukit Tinggi stood out and bagged the Retail Partner of the Year accolade. The dealer took home a total of three awards.

The complete list of the winners is as follows - 

Retail Partner of The Year 2023	Hap Seng Star Bukit Tinggi
Best in Customer Services	Hap Seng Star Setia Alam
Best in Financial Services	Hap Seng Star Bukit Tinggi
Best in Business Excellence	Cycle & Carriage Bintang (Northern) Juru/Bukit Tengah
Best in Sales	NZ Wheels Johor Bahru
Best in Customer Satisfaction Index (CSI) 5 Star Rater	Hap Seng Star Bukit Tinggi

The remarkable efforts of these retail partners were celebrated and praised at the luxurious award ceremony, where Mercedes-Benz Malaysia reaffirmed its commitment to continuously enhance and support its retail partners nationwide, ensuring customers receive exceptional offers.

Amanda Zhang, CEO & President, Mercedes-Benz Malaysia stated, “Last year marked a year of transition for Mercedes-Benz Malaysia, from a phase of comprehensive transformations to a renewed focus on performance and operational excellence. The Retail Partner of the Year Awards serve as a testament to Mercedes-Benz Malaysia's focus on customer-centric practices and business excellence, strengthening our brand’s standing in the luxury automotive market. Our retail partners are the backbone of our operational success. Their dedication has been crucial to our progression and the embodiment of our brand promise – to offer the Best Products, the Best Service, and the Best Customer Experience.”

With an extensive network of 30 authorised retailers nationwide, Mercedes-Benz Malaysia is focused on promoting excellence, driving innovation, and upholding the esteemed heritage of the Mercedes-Benz brand, both in Malaysia and worldwide.

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