New Mercedes-Benz NZ Wheels service centre opens in Kuala Lumpur

KUALA LUMPUR: Mercedes-Benz Malaysia has opened a new service centre in collaboration with NZ Wheels Sdn. Bhd.  The NZ Wheels KL Northeast Service Centre is strategically located off Jalan Genting Klang and offers a refreshed, customer-centric approach to vehicle servicing and after-sales care in northern Kuala Lumpur.

NZ Wheels KL Northeast Service Centre: Key highlights

• Representing an investment of RM3 million, the centre boasts the brand's latest retail presence. It spans a land area of 7,127 square metres with a built-up area of 2,540 square metres and ample on-site parking. 
• The workshop area occupies an area of 950 square metres, housing 7 work bays, including dedicated service bays for Top-End Vehicles (TEV), alongside two EV charging bays. It will also get an AI-powered vehicle scanner in Q1 2027 for more precise diagnostics and faster turnaround times. 

• The centre also features a 200 square metre lounge with exquisite furnishings, mobile consultation spaces and digitally connected systems. Moreover, there is a dedicated space for customer events, which extends the role of the facility beyond everyday servicing.
• The 2S facility is supported by a team of 17 aftersales personnel and three support staff.
• NZ Wheels KL Northeast Service Centre complements Stars@Mercedes-Benz Bangsar and offers the opportunity for future expansion as the NZ Wheels network grows.

“At Mercedes-Benz, our relationship with customers goes far beyond the vehicle itself. It is built on trust, care, and the confidence that comes from knowing we are there for them throughout their ownership journey. Together with NZ Wheels, we continue to strengthen our aftersales network to bring our services and support closer to customers in northern Kuala Lumpur. As we mark 140 years of innovation, we remain committed to making every interaction with the brand a reflection of that unmistakable feeling of ‘Welcome home,” said Martin Schulz, CEO & President, Mercedes-Benz Cars Malaysia & Head of Region, Mercedes-Benz Cars Southeast Asia.

“The NZ Wheels KL Northeast Service Centre represents the next chapter in NZ Wheels’ long-standing partnership with Mercedes-Benz Malaysia. This facility has been developed with one priority in mind - our customers. Every element has been designed to deliver a welcoming and seamless service experience. We look forward to welcoming our customers here and continuing to support them with the care and quality that Mercedes-Benz stands for,” said Mohd Rizal Jailan, CEO, Naza Automotive Group.

NZ Wheels Sdn. Bhd. currently operates four centres located in Klang, Johor Bahru, Bangsar, and KL Northeast, with a total investment of RM 20 million.

Also read: Mercedes-Benz C 300 EV previewed in Malaysia: est. RM360,888, 690 km range, early-2027 launch