Out of 31 authorised Mercedes-Benz dealerships which one should you visit

KUALA LUMPUR: Mercedes-Benz Malaysia has one of the largest networks of premium luxury vehicles with 31 authorised dealers all over the country. And each one strives to offer the best-in-class services to its customers. But the question is, which one is the best?

To find the answer to this question, Mercedes-Benz Malaysia hosts the ‘Dealer of The Year’ awards. Now entering its fifth year, these awards recognise and celebrate the brand’s most successful dealerships.

Amazing isn’t it? We must say it is a superb way to lift and recognise the hard work put in by dealerships and their staff. So, which one of the Mercedes-Benz dealerships is it?

At its ‘Dealer of The Year’ awards, Mercedes-Benz Malaysia handed over a total of seven awards, recognising specific traits like sales, financial service, business excellence, customer satisfaction, customer service, and most improved. However, the most special award in the bag was - The Dealer of the Year 2021, recognising dealership excellence from all angles.

The table below shows which of the Mercedes-Benz Malaysia dealerships won which specific award -

Best in Financial Services	Hap Seng Star Kinrara
Best in Business Excellence	Cycle & Carriage Glenmarie
Best in Customer Services	BR Jaya
Best in Sales	Asbenz Motors
Best in Customer Satisfaction Index	Hap Seng Star Melaka
Most Improved Dealer	Hap Seng Star Kuala Lumpur
Mercedes-Benz Malaysia Dealer of the Year 2021	Cycle & Carriage Johor Bahru

So, now you know which dealership to go to. However, it is to be noted that automotive excellence and innovation along with the acute focus on customer-centricity is the core of the Mercedes-Benz brand’s philosophy. This means if you go visit any of its showrooms, you are guaranteed to come back satisfied and with one of the best four-wheeled machines.

Ms Sagree Sardien, President and CEO of Mercedes-Benz Malaysia said, “Automotive excellence goes beyond just producing the world’s most desirable vehicles. For us at Mercedes-Benz, it also encompasses delivering a luxurious customer journey and experience. We thank our dealer partners for their continued dedication and commitment towards elevating the brand’s presence and our customers experience in Malaysia this past year. Together, we look forward to accelerating our retail customer experience to the next level.”

Mr Thomas Tok, CEO of Cycle & Carriage Bintang Berhad said, “Cycle & Carriage has always been committed to delivering Exceptional Journeys to our customers and we are extremely proud of Cycle & Carriage Johor Bahru for being recognised as the Mercedes-Benz Malaysia Dealer of the Year 2021. This is a testament of our continuous commitment in providing the best-in-class retail and after-sales experience to all Mercedes-Benz owners and fans across all our 11 locations.”

Have you ever been to a Mercedes-Benz dealership? If yes, how was your experience? Let us know in the comments.

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