Chery Malaysia issues statement on viral complaint regarding Omoda 5

Chery Malaysia issues statement on viral complaint regarding Omoda 5

KUALA LUMPUR: Chery Malaysia has responded to the recent viral post related to an Omoda 5 with brake issues. The widely circulated video was posted on social media by a Chery Omoda 5 customer. Chery Malaysia acknowledged the issue on April 7 and informed the public that it is actively trying to address the matter by engaging with the customer.

KEY TAKEAWAYS

  • What results were found in the investigation conducted by Puspakom and Chery’s technical team?

    During the thorough investigation conducted by Puspakom and Chery Malaysia’s technical teams, no issues were detected.
  • What assessment was conducted by Puspakom regarding the vehicle's braking performance?

    Puspakom performed a 10-point inspection to assess the braking performance of the vehicle in question.
  • Chery Malaysia has now confirmed in a statement that the Omoda 5 that encountered brake issues underwent extensive testing by both Puspakom and Chery Malaysia’s technical teams. Despite the claim of faulty brakes by the customer, the company has claimed that during the thorough investigation, no issues were detected. Additionally, the vehicle was examined by Puspakom so that it could provide the condition’s impartial assessment.

    Chery Omoda 5

    Puspakom performed a 10-point inspection to assess the braking performance of the vehicle. The Puspakom test results have indicated the vehicle’s satisfactory brake system performance.Top of Form Both Puspakom and Chery Auto Malaysia's teams found the vehicle to be faultless.

    Chery Malaysia has provided a detailed report and explained that safety is its top priority. The company also revealed that to ensure customer satisfaction all Chery products are rigorously tested before delivery. The commitment of Chery to safety and customer satisfaction extends globally, with products that meet the highest standards in around 80 countries. This global commitment underscores the reputation of Chery as a trusted automotive brand that prioritizes the peace of mind and well-being of its customers.

    Also read: Chery eQ7 electric SUV previewed in the Philippines; Will it come to Malaysia?

    Sippi Vig

    Sippi Vig

    Sippi is a versatile writer and specializes in crafting both blog articles and site content for the automotive industry. Her strong analytical skills help in curating articles backed with stong number analysis for our audience. She enjoys reviewing the latest cars/models and describing new technologies. She holds a master of business administration degree in finance and marketing. When she’s not working, she enjoys travel, adventure, reading, and gardening.

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