Chery Malaysia rolls out after-sales care programs for Omoda 5 and Tiggo 8 Pro

KUALA LUMPUR: Chery Malaysia has buckled up to set a benchmark in enhancing customer satisfaction and vehicle ownership experience. The automaker has just rolled out a range of enhanced vehicle after-sales care programs designed to cater to the unique needs of Malaysian drivers.

Chery Malaysia's enhanced vehicle after-sales care programs include - 

Vehicle Warranty & Maintenance Guideline

Chery has extended the warranty coverage up to 7 years to elevate the ownership experience for all its valued customers. This comprehensive coverage focuses on product quality, safety, and performance. It also includes a 5-year free labour service plan with six instances of free labour for every alternate service within the period. The automaker ensures that only Fully Synthetic Oil will be used while servicing, which ensures engine durability and optimal performance.

To check out the detailed warranty and maintenance guidelines for both Omoda 5 & Tiggo 8 Pro, visit https://www.chery.my/after-sales/service/

Chery Malaysia Insurance Program

Chery Malaysia Insurance Program is an innovative plan, which offers an exceptional level of peace of mind to Chery owners. For this, the automaker has partnered with reputable insurance providers such as Etiqa (Insurance & Takaful), Allianz, and Berjaya Sompo Insurance. The benefits include - 

• Agreed Value - up to 12 years
• No Betterment - up to 12 years
• All Driver - No excess for additional drivers
• Speedy Claim Approval RM 20,000
• 24/7 Roadside assist & Unlimited towing
• Limited Special Peril RM 20,000
• Key Care Cover up to RM 2,000
• Accident Inconvenient Allowance - RM 50*5
• Personal Accident - RM 20,000 coverage

Extended Warranty Package (EWP) for Engine

The Chinese automaker also offers an Extended Warranty Package, particularly for the engine. It provides protection for 10 years or up to 1,000,000 kilometres. It is an optional package that can opt-in by paying an additional amount of RM 2,000.

Chery Malaysia Customer Careline

Chery Malaysia has also started a dedicated Customer Careline, operational from August 1st, 2023, Monday to Friday, 9 AM to 6 PM (excluding public holidays), to address all customer concerns and inquiries on Chery products and services. 

Alongside these enhanced after-sales initiatives, Chery Malaysia is also committed to ensuring sufficient spare parts availability. The company maintains a strong supply chain, with collaboration with reputable suppliers, and has a warehousing and logistics partnership with Tiong Nam Logistics to ensure a wide range of genuine spare parts.

For further inquiries, interested folks can reach Chery Malaysia Customer Careline at +603-2771 7070.

Also read: Newly-launched Chery SUVs receive strong response; 3,000 units sold in 10 days