Ford and Sime Darby Auto Connexion opens new SDAC PJ2 outlet

Kuala Lumpur: Sime Darby Auto Connexion (SDAC), Ford Motor Company’s distribution partner in Malaysia, has officially opened its new state-of-the-art showroom and service centre - Sime Darby Auto Connexion, Petaling Jaya 2 (SDAC PJ2). With 22 service bays, PJ2 is the largest showroom and service centre among the Ford brand’s network of 48 outlets in Malaysia.

“SDAC PJ2 is designed to offer Ford’s fast-growing customer base in the Klang Valley the very best sales and after sales experience,” said Syed Ahmad Muzri Bin Syed Faiz, managing director, Sime Darby Auto Connexion.

“This world-class new showroom and service centre is part of Ford and SDAC’s two-year RM140 million network expansion and customer service enhancement plan – we are making it even easier for customers to interact with us by opening dealerships and expanding existing dealerships so they incorporate sales, service and spare parts under one roof,” he continued.

The 99,400 square foot facility is equipped with the latest Ford diagnostic tools and is staffed by Ford certified technicians. All Ford dealership employees, including technicians, sales and service staff, have received Ford’s globally recognised training to develop their expertise and serve customer needs. While waiting for their service appointments, customers can relax in the dedicated customer service lounge and enjoy free Wi-Fi, hot beverages and snacks.

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Consistent with Ford’s global best practice, the customer lounge features floor to ceiling windows that offer a clear view of the service bays, so customers and even passers-by can see Ford technicians at work. For the convenience of customers and staff, the facility also offers a prayer room for Muslims.

“The quality of the ownership experience we provide is just as important as the quality of our world-class Ford vehicles. We want all our customers to know that purchasing a new Ford vehicle is just the start of their ownership experience and we are here to support them every step of the way. The opening of PJ2 marks a significant milestone in our shared commitment to offering customers an even better experience.” said Ford Motor Company Malaysia and Asia Pacific Emerging Markets Managing Director David Westerman.

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The SDAC PJ2 is addressed at Lot 3, Jalan 51A/219, 46100 Petaling Jaya, and is open from 8.30 am to 6 pm from Monday to Saturday, and from 10.00 am to 6 pm on Sunday & Public Holidays. The Service Centre, however, opens from 8 am to 5 pm from Monday to Friday, and 8.30 am to 12.30 pm on Saturday.

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Image Courtesy: carlist.my