Fast flood claims settlement for Allianz General customers

KUALA LUMPUR: Since Friday evening there have been reports of flash floods in just about every area of Klang Valley and we have already seen more than 20 different videos of cars and even trucks stuck on flooded highways and roads.

Then there are homes that have been flooded with luxury cars sitting in floodwaters. There are a number of highways that are also flooded which means access back to Klang Valley for those of you who took a drive away this weekend and also some of you who visited friends and family might be stuck in between your journey.

In Port Klang, more than 50 homes along Jalan Seroja have been hit badly by flood waters with residents never seeing flood for more than 20 years.

Residents in Alam Impian are also having high floods in their homes. Teluk Pulai is seeing floods for the very first time.

There is little that can be done, except wait and let the flood waters reduce. The clean-up operations will be a huge task for the town councils and many already suffering businesses will be forced into premature closure as a result of the flood waters damaging their premises and equipment.

This non-stop rain is also disrupting work at Port Klang’s terminals at Northport, Westports, and also Southport.

This non-stop rain we are having is the remnants of Typhoon Rai which has hit the Philippines.

Meanwhile, Allianz General has just released a statement that they are providing fast flood claims settlement for its customers as the Country faces the worse flooding in recent years.

The continuous heavy downpour from Friday (17 December) that continued into Saturday saw areas across Selangor worst hit by floods, with other areas including the capital Kuala Lumpur, Negeri Sembilan, Melaka, Kelantan, and Pahang, Terengganu also affected.  

Allianz General Head of Claims, Damian Williams, said the Company will facilitate fast claims settlements and has positioned Allianz-branded 4x4s and a team of adjusters on standby in Selangor and Pahang to attend to customers promptly. 

The 4x4s and Claims Caravan will be routinely deployed to other locations in other affected states to allow for a swift and seamless claims process.  

For individual policyholders (such as Smart Home Cover), the Company will pay out a full claim settlement or an interim payment within five days after the site visit from the adjuster.

Customers with fire insurance (commercial lines) can expect an interim payment within five days after the visit from the adjuster, with a full claim settlement paid between 21 to 28 days after the visit from the adjuster.

However, if for any reason, the Company is unable to settle the claim before day 28, the Company will facilitate a second interim payment before day 30.

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