Volvo Genuine Parts Extended Warranty - Lifetime coverage, No additional cost

KUALA LUMPUR: Volvo Car Malaysia is committed to offering product quality, customer satisfaction, and reducing the total cost of long-term ownership. In line with this commitment, the company has rebranded its industry-first after-sales assurance initiative as the Volvo Genuine Parts Extended Warranty programme. 

The said program offers a lifetime warranty at no additional cost on Volvo Genuine Parts installed at authorised Volvo dealerships nationwide. Designed for those Volvo owners whose cars have exceeded the standard warranty, the initiative sets a high benchmark in Malaysia’s luxury car segment.

Also read: Volvo Secret Sales to offer exclusive deals and prizes worth up to RM 200,000

Volvo Genuine Parts Extended Warranty: Key benefits

Unlike the standard warranty, the Volvo Genuine Parts Extended Warranty programme provides the following benefits -

• Customers get a lifetime warranty on Volvo Genuine Parts against defects in materials or workmanship.
• There will be no labour costs for covered repairs when performed at authorised Volvo service centres.
• Customers will not have to pay any additional cost beyond the original part and installation.

Volvo Genuine Parts Extended Warranty: Key points to consider

• The extended warranty programme will cover all Volvo Genuine Parts except wholesale, over-the-counter, consumables, batteries, accessories, and wear-and-tear parts.
• Eligible parts can be replaced an unlimited times, subject to the specified exceptions.
• It also covers remanufactured Volvo Genuine Parts,  sold and installed through authorised dealers, and parts replaced at authorised Volvo workshops in a different country (where Volvo Genuine Parts Extended Warranty is applicable) if the defect occurs there.
• If a defective part covered under the programme causes a failure in other eligible parts, those parts will also be replaced free of charge.
• The warranty remains valid only if the Volvo car is regularly serviced at the brand’s authorised service centres. In case, the vehicle is not serviced at the authorised workshop for more than two years (after the standard warranty), then the vehicle’s health check will be conducted at the owner’s cost.
• Customers must follow Volvo’s recommended maintenance schedule to keep the warranty valid.

Eligibility for Volvo Genuine Parts Extended Warranty

Valid	Not Valid
Volvo Genuine Parts purchased on or after 1 October 2021.	Volvo Genuine Parts purchased before 1 October 2021.
Volvo Genuine Parts paid in full (purchased outside standard warranty claims)	Volvo Genuine Parts replaced under the standard warranty for new vehicles
Volvo Genuine Parts installed by authorised Volvo dealerships.	Parts installed in non-authorised workshops, where the 12-month standard warranty and Genuine Parts Extended Warranty do not apply.
Dated parts invoice or receipt presented with printed current vehicle owner’s legal name.	No invoice/receipt or invoice/receipt without the current vehicle owner’s printed, legal name.
Throughout the same ownership.	If the car has a new registered owner since the part was replaced.
Parts fully purchased by customers and replaced at Volvo authorised dealerships.	For parts replaced under new car warranty.

Godfrey Fernandez, Customer Service Director of Volvo Car Malaysia, said, “The Volvo Genuine Parts Extended Warranty programme offers lasting peace of mind for owners at no extra charge, especially for customers who are no longer covered by our standard or extended manufacturer’s warranty. By using Volvo Genuine Parts and authorised service centres, customers can trust us to be ‘very Volvo about their Volvo’ with the ultimate assurance of quality, service and attention that will keep their Volvo cars running the best throughout their ownership.”

To check if your Volvo parts are eligible for the Volvo Genuine Parts Extended Warranty program, visit the nearest authorised Volvo dealerships or check out https://www.volvocars.com/my/l/volvo-genuine-parts-extended-warranty/. 

Also read: Volvo Car Malaysia extends free data connectivity for MY22 and MY23 owners